If you have the desire to be a part of a team, in a dynamic international environment, fluent in English and have an interest to learn and grow, develop your skills and practical knowledge, we would like to give you the opportunity to join us and become part of the Montenegro Duty Free team.
We are currently looking for Sales Assistant(s) and Sales Supervisor(s) for our shops at Tivat Airport.
Main responsibilities:
To maximize sales, provide the highest levels of customer service, be responsible for the security of stock and cash and to ensure that the shops are strongly merchandised. Ensure all standards are in line with company policy in all of the following areas:
- Shop
- Shelf
- Staff
- Selling
- Service
Qualifications
- Possesses a genuine passion for style, luxury brands
- Must have 1-3 years’ experience working with customers in hospitality or Retail
- Second language desirable
- Demonstrates a genuine desire and commitment to provide extraordinary customer service
- Demonstrates ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
- Ability to work as part of a team and take initiative independent of direct supervision
- Flexibility to work varying shifts, including nights and weekends
- Minimum high school degree is required
- Fluent in English is an essential requirement for this role
- High proficiency in Russian Language desirable but not essential
Responsibilities
Driving Sales
- Approaches and engages customers
- Link sell, substitute sell, cross sell
- Highlights Price Promise and Shop & Collect
- Knowledge of Store sales targets (daily, weekly)
- Full commitment and participation in all promotional activities, including voucher handouts
Cash Handling
- Full adherence to retail sales transaction and cash handling procedure
- Accuracy and attention to detail in cash and card and handling
- Accurately records details of purchases or transactions
- Verifies the accuracy of calculations
- Verifies signatures are correct
- Accountability for cash
- Cash reconciliation at end of shift
- Scanning of Productivity barcodes at till points
Merchandising
- Stocks out shelves in a neat and effective manner
- Ensures stock and shelving is clean prior to display
- Replenishes stock from sub-stores onto the sales floor when needed
- Knowledge of location of stock and sourcing of same
Retail Product Knowledge
- Seek out and attend Product Knowledge Training
- Engage with the online learning portal, Knowledge Hub
Customer Service
- Welcomes and engages all customers with positive body language
- Provides a professional, attentive and speedy service
Security of Cash & Stock
- Strict adherence to all retail cash, stock and customs procedures
- Pro-active in bringing attention to passenger movements/behaviour and/or shop/stock layout that may lead to stock variances
- Stocktaking regularly throughout the year
Visual Merchandising
- Adhere to Merchandising Guidelines for each house/supplier
- Adherence to Shop Cleaning and Housekeeping Programme
- Accurate pricing of products using Shelf Edge Labels
General
- Behave in a polite and business-like manner while on duty and show the highest regard for all our customers
- Be pleasant and approachable
- Meet customer needs through selling merchandise, giving service and promoting Montenegro Duty Free
- Provide the highest levels of customer service to all customers
- Acquire a high level of product knowledge to assist customers. Any other duties that may be assigned from time to time
- Adhere to company HR, Administration and IT policies
Important note: This role is based at Tivat Airport and shift work is required.
