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Customer Support Agent

Tivat, Crna Gora 09. mart 2022.
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Dandelion HR services & management

Role:
  • Efficiently manage incoming customer service inquiries through chat and other channels, delivering a high standard and contributing towards an excellent customer experience.
  • Provide accurate, valid and complete information by using the right methods and tools
  • Handle customer complaints, provide appropriate solutions and alternatives within an adequate time frame; following up to ensure resolution
  • Contribute towards the departments objectives to increase the accuracy, efficiency and responsiveness of the customer service team as a whole.
  • Work towards hitting and exceeding personal and business targets.
  • Follow communication procedures, guidelines and policies implied by the business.
  • Build rapport with customers through open and interactive communication.
  • Share customer feedback with the CS team, Tech team and relevant teams to contribute towards the development of new products and services.
Experience:
  • Strong customer focus, be a customer advocate.
  • Excellent verbal and written English language skills. Other languages an asset
  • Good communication skills, including soft skills.
  • Reliable and ethical, respecting customers’ concerns and confidentiality.
  • Organised and methodical, with good attention to detail.
  • Computer / IT literate
  • Ability to multi-task, prioritize, think on his/her feet and effectively manage time.
  • Flexible working times, including evenings and weekends.
Job Requirements:
  • Full-time job
  • Salary: 800EUR
  • Discretionary bonuses
  • Opportunity for professional growth
Be part of our growing team!

Dandelion HR services & management